"HENCROATIA" is a registered trade mark and trading style of the INCENTIVE Travel agency ltd.
The personal data we collect is that you provide as a result of:
- Placing a reservation with us
- Making an enquiry online
- Telephone conversations
- Email or written communication
- Participating in a HENCROATIA holiday programme
- Making a booking on the website
- Sending an enquiry to one of the administration email addresses
The data you provide can include, but is not limited to, your name, address, details of purchase made and your email address. We may also record details of any disability or health and dietary needs you, or members of your party may have at the time of booking an event or service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.
Disclosure of your information
In order to complete your booking, we will also need to collect information about you, and others included in your group, to pass to third parties (eg, relevant hotels, excursion operators, activity providers, etc) for the purposes of satisfying your booking. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and travel documentation to you), your email address and telephone number (if we need to contact you about your booking urgently), and the same details of those in your party.
You have the right to ask us not to process your personal data for marketing purposes.
How we will use your information
We will keep the information you provide with other information we have from your dealings with us secure (whether the information is paper based or held in our computerised databases) and will use it to:
1. administer any services and/or products we provide you with;
2. understand your preferences and profile so that we can improve the services we offer; and
3. to enable us to provide you with offers that we believe will be of interest to you.
Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
If you have any questions or concerns about the information you may call us on +385 95 9012724 or write to us at Incentive Travel agency ltd., whose registered offices are at Božidara Kunca 5, 10000 , Zagreb.
Incentive Travel ltd. may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:
i. To estimate our audience size and usage pattern.
ii. To store information about your preferences, and so allow us to customise our site according to your individual interests.
iii. To speed up your searches.
iv. To recognise you when you return to our site.